Hospitality
Training
Consultancy
Mixxa with Yacht Crew Recruitment & Training
Mixxa is delighted to announce our exclusive collaboration with Yacht Crew Recruitment & Training.
YCRT is the only company in the luxury yachting industry that manages the entire crew life cycle. From attracting the best talent, to managing the recruitment process, delivering exceptional training, human resources and ongoing career development.
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Mixxa's role is to bring our exceptional expertise in the training and development of world-class hospitality professionals to the party. And as a result, transforming the standards of superyacht service experiences throughout the industry.
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We are extremely excited to be part of this game-changing collaboration.
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Our Blogs & Podcasts
Podcast Episode 1
Is yachting service stuck in the past?
In the world of luxury yachting, exceptional service is not merely about fulfilling guest requests; it's about anticipating needs, creating unforgettable moments, and exceeding expectations. But does this reflect reality? Andrew Roch, founder of The Crew Academy, and renowned hospitality expert Paul Martin, sat down to discuss whether service standards have changed and what's needed to meet rising expectations. They delve into the difference between passive and proactive service, highlighting how a subtle shift in approach can revolutionise the guest experience.
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Blog November 2024
How to truly exceed guest expectations on a superyacht
The world of superyachts is synonymous with luxury, exclusivity, and unparalleled service. But in a realm where “exceeding expectations” is the baseline, how do you create truly unforgettable guest experiences that leave a lasting impression (and keep them coming back for more).​
We sat down with renowned hospitality expert Paul Martin, TEDx speaker and author, who has partnered with The Crew Academy to design bespoke crew training that goes beyond the ordinary, to delve into the secrets of crafting truly exceptional moments on board..... CLICK HERE TO READ ON
