TRANSFORMATIONS FOR OTHER INDUSTRIES.
Hospitality Inspired Sales Team Transformation
The Challenge
BSkyB wanted to improve sales performance across its national field sales teams, operating in one of the most challenging environments of all, engaging potential customers who had no prior intention of purchasing a TV subscription.
The Solution
Mixxa designed and delivered Boost Your Hit Rate, a bespoke behavioural development programme focused on building instant rapport, establishing trust and reframing the sales conversation from one of persuasion to one of service. The result was a more natural, engaging and customer-focused approach.
The Results
The programme delivered significant improvements in sales performance across the UK, with close rates increasing by 12% to an exceptional 47% in Northern Ireland. It demonstrated how changing behaviours and conversations can dramatically improve commercial performance, even in the most challenging sales environments.
Hospitality Inspired Customer Service Transformation
The Challenge
Volkswagen Commercial Vehicles wanted to transform the customer experience delivered across its national dealership network and improve its position in the UK's customer experience league table, where it was ranked fifth.
The Solution
Working alongside WAA Chosen, Mixxa designed and delivered Every Moment Matters, a bespoke behavioural development programme inspired by world-class hospitality. The programme focused on transforming mindsets, strengthening communication skills and redefining the role every team member played in creating exceptional customer experiences.
The Results
The programme helped Volkswagen Commercial Vehicles climb from 5th to 2nd in the national customer experience league table and was subsequently shortlisted for a national training award. It demonstrated how hospitality-inspired behavioural change can transform customer experience across entirely different sectors.
Other 'other industry' clients we have worked with...
