Services | Mixxa Hospitality Training

Take a look at some of our speciality training areas....

CLICK HERE For Retail & Service Industry Training

"We don't believe in off-the-shelf training as our clients don't run off-the-shelf businesses.

All of our programmes are designed and tailored to the specific goals of our clients.

Proactive Upselling & Recommendation

"We create teams that deliver spectacular service experiences and drive powerful sales increases

Our workshops & programs address the biggest barrier to upselling & recommendation. Namely, delivering passive & reactive service experiences. By changing mindsets, altering behaviours and then (only then) developing the skills required to charismatically engage guests and confidently lead the experience, we transform the impact that our clients' teams have on guest experience and spend.

See CASE STUDIES for client successes

"Table service is the clearest opportunity to engage & entertain your guests. We develop teams that maximise that opportunity

We believe that every one of our clients' guests deserve a genuinely engaging experience. To that end, our programs focus on the creation of charismatic floor teams that embody key service, communication & rapport building skills, leading to the delivery of personalised, industry-leading service experiences that create unforgettable memories.

See what we have achieved for clients HERE

Engaging & Impactful Table Service

"We develop bar teams that not only produce outstanding drinks but do so within a spectacular service framework

Our bartender & mixology programmes have been responsible for the success of some of the world's most iconic bars. Working with all experience levels from 'entry' to 'masterclass', we deliver uniquely tailored programs that combine mixology & service in equal measure and have transformed the complete bar proposition for many of our clients.

See our client CASE STUDIES for more

Bartending & Mixology

Creating Happy Guests

"In hospitality, no matter what the role, our ultimate goal is creating happy guests. Our programs are all driven by this single philosophy

The single goal of all hospitality businesses is to create happy guests. And the level of happiness achieved is in direct relation to the standard of service delivered. We work with our clients teams to ensure that whatever the program, whatever the skill development area and whatever the operational goals and improvements, everything is achieved within the framework of creating happy guests.

See how we help our clients make their guests happy!

"Great service requires an ability to connect on an emotional, human level. We create exceptional rapport builders

The crux of a successful guest experience lies in your team's ability to bond with your guests. Too often we mistakenly focus on practical skills development, without helping our teams to develop these critical interpersonal skills. We create masterclass programs that help team members unlock and refine their natural abilities to build rapport. Leading to a profound enhancement of every aspect of the guest experience.