I recently posted this video on LinkedIn in relation to the issue of deaf inclusion in hospitality.

In other words, I was asking, whether your deaf guests get the same standard of service experience as hearing guests?

With our team's communication skills being central to any high-level service experience, how do they cope when faced with any one of the 150,000+ BSL (British Sign Language) users in the UK. And that doesn't take into account the 15 million+ adults that have varying degrees of hearing loss, tinnitus, etc?

With great communication skills being absolutely central to any decent level (and above) service experience, how then does an inability to communicate effectively with a deaf guest effect the standard of service that they will receive?

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At Mixxa we are known for our top-end hospitality training solutions and our reputation for generating significant results for our clients.

What many people don't know about me personally is that I am qualified to level 3 in BSL and have worked providing sign language support for deaf students and professionals along with signed performances at a variety of theatres across the UK.

For a long time, my hospitality clients have asked me to create a training program that can help teams to develop deaf awareness alongside some useful industry specific sign language.

I'm therefore delighted to announce my new programme, providing sign language skills to deliver exceptional hospitality experiences.

🧏‍♀️ ⁠Improve your inclusive communication
🧏‍♂️ ⁠⁠Develop more interaction confidence
⁠🧏‍♀️ Understand deaf / hard of hearing comms challenges 
🧏‍♂️ ⁠Learn helpful, industry-relevant BSL

If you'd like to find out about the programme and how your business and your deaf & hard of hearing guests could benefit, let me know and we can arrange a brief chat.